Return Policy
Thank you for shopping with sellspike. Your satisfaction is our priority, and we are committed to ensuring a seamless shopping experience. Please review our Refund Policy carefully to understand your rights and responsibilities when requesting a refund.
Returns
We accept returns under the following conditions:
- Timeframe: Returns are accepted within 30 days of the original purchase date or up to 14 days after the item is delivered.
- Condition: The product must be unused, in its original packaging, and in the same condition as received. All tags, labels, and accessories must remain intact.
Refund Process
To request a return:
- Contact Us: Email our customer service team at service@kelseaballeriniworld.com to obtain return authorization.
- Return Shipping: Once approved, we will provide return instructions. Please note that return shipping costs are your responsibility.
- Inspection: Upon receiving and inspecting the returned item, we will notify you of the refund status.
- Refund Timeline: Approved refunds will be processed to your original payment method. Please allow 7–15 business days for the funds to reflect in your account.
Cancellation Policy
Orders can be canceled before they are shipped. To cancel, notify us within 12 hours of placing your order. Please note:
- A cancellation fee of 6.9% + $1 will apply to cover payment gateway, warehouse, and platform charges.
Refund Exceptions
Refunds or reshipments are not available in the following situations:
- Orders undelivered due to incorrect shipping information provided by the customer.
- Delays caused by extraordinary circumstances beyond our control, such as customs delays or natural disasters.
- Incorrect size selection for items such as shoes, hoodies, T-shirts, or sweatshirts when a country-specific size chart has been provided.
- Electronic items, which are not eligible for refunds.
- Packages confirmed as delivered to the correct address but reported as lost or stolen.
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us immediately at service@kelseaballeriniworld.com.
- We will arrange for a replacement or refund based on the specific circumstances.
International Shipping Considerations
International shipping may include customs fees or additional charges. Please review your cart and shipping details carefully before completing your purchase.
Contact Us
For any questions or concerns about this Refund Policy, please contact our customer service team at service@kelseaballeriniworld.com. We are here to assist you and ensure your experience is smooth and satisfactory.
Policy Updates
By completing a purchase, you agree to the terms outlined in this Refund Policy. We reserve the right to amend or update this policy at any time without prior notice.
Thank you for choosing sellspike. We value your trust and look forward to serving you.